Passenger Experience

Cabins, connectivity, loyalty and passenger rights — flying from the seat's point of view.

The Starlink Effect: How Free, Fast Wi-Fi Became the Airline Industry's New Battleground

With Starlink now live or committed on dozens of airlines — from United's transatlantic widebodies to Qatar Airways' entire 777 fleet — free high-speed connectivity is fast becoming the defining cabin product of the decade.

20 August 2026 · 6 minRajkumar Agarwal

Passenger Experience

Stranded, Delayed, Bumped: What Airlines Actually Owe You in the US, EU and India

Three of the world's biggest aviation markets take radically different approaches to compensating disrupted passengers. Here is a practical guide to what you are owed — and how to claim it — under US DOT rules, EU261 and India's DGCA regime.

20 August 2026 · 7 minRajkumar Agarwal